Frequently Asked Questions

Scan Design Rocking ChairCan I order product online?
Currently, we do not offer on line purchasing. We believe your level of satisfaction with our products and services will be greatly enhanced when you deal directly with our sales associates. We can assist you either over the phone, via email, via fax and of course by visiting our stores. We look forward to assisting you with any questions you may have.

What are your product warranties?
Scan Design offers a limited one year warranty to the original purchaser against manufacturers’ defects for labor and materials for repair or replacement. Fabrics, leathers, metal finishes, and all “As Is” merchandise are excluded. Some manufacturers offer separate warranties, please ask your sales associate for details.

Can I return merchandise after purchasing?
Yes. To return an item for credit or store exchange, please retain original sales invoice and return to store within seven (7) days of purchase. A 10% fee applies to open box/assembled merchandise returns. Special orders, as-is merchandise, clearance items, mattresses or merchandise damaged after leaving the store or warehouse are excluded from our return policy. Delivery, assembly and shipping charges are not refundable.

What forms of payment do you accept?
Please see our Financing page.

Where is your furniture made?
Scan Design works with manufacturers throughout the world. We strive to bring relevant, contemporary, and classic designs for our customers to select from while focusing on quality, price and overall value. Please contact our sales associates to help answer any questions you have regarding our merchandise.

How long will I have to wait for the furniture I purchase?
Scan Design stocks over 50,000 items in our local warehouses. Much of the product you see on our website or in our showroom is in stock. Special or custom orders are available on items we do not carry in stock. Special order timing will vary depending on country of origin and manufacturing production cycles.

How do I care for the product I purchase from Scan Design?
We work hard to provide the right merchandise solutions to your specific needs. Products may perform differently given the manner in which they are used. Proper care is important to help maximize your enjoyment of Scan Design merchandise. Please contact our Scan Design sales associates for any questions you have regarding product you may already own or for questions regarding your future purchases.

Do you stock every item that is pictured on your website?
We strive to keep our website information up to date and reflective of product offered in our showrooms. Because customer demand varies by item, there may be product which is represented on our website but may need to be back ordered. Our sales associates will be happy to answer your questions regarding product availability.

Merchandise Delivery and/or Pickup

Do you offer delivery?
Local and long distance deliveries are available with a third party delivery service for your convenience. Delivery, assembly and shipping charges are not refundable. Contact our sales associates for details regarding schedules and rates.

Can I pick up my furniture?
Customer pickups can be scheduled with Scan Design at no charge from either our warehouse or in some cases, from our stores.

Is my furniture assembled?
Scan Design offers assembled product and some items are sold “Ready to Assemble” which can easily be assembled by the customer. Assembly service is available for a reasonable fee. Please contact your sales associate for details.

If you have other questions, please contact us.